Chair is in like new condition and exactly as described. Mail-ordered gas cylinder replacement for Aeron chair. The product is not famous for creating high-quality material but also owning a varie… If I could do this over, I would in a heartbeat. Assembly and shipping was quicker than estimated even though we're in the midst of the COVID19 outbreak that's affecting timelines at so many business.The product lives up the billing, it's in excellent shape to the point that it would be difficult to tell that any parts had a previous life before the remanufacturing. Highly recommend. I emailed and called to ask questions. Refurbished chairs for half the price!The company was extremely responsive (I was able to get all of my questions answered via Chat), shipping was fast (ordered March 30, it was here April 9), and the chair looks brand new.I unpacked it in my living room and carried the pieces downstairs to my basement office. Once I notified them of the failure, Crandall shipped out a warranty replacement at their expense. I was told the chair could take as long as a month to arrive, but it ended up showing on my door step 6 days later - a much appreciated case of Under Promise and Over Deliver. I wouldn't hesitate to order from them again. Super fast shipping, great how-to video. Looks like brand new and was very easy to assemble after watching the install video. Only a little better, but for over 1500, I want great... Not just okay. 12 year warranty is amazing on a refurb chair but Steelcase does make a good product. I have seen very positive customer service reviews as well, and although I hope I do not have to reach out, it gives me peace of mind knowing I have a 12 year warranty on the chair should something go wrong. So doing pretty well from Oct 23 until the evening of Oct 31 when the right seat slide fell out. I wanted a nice chair that I could sit in comfortably all day, but not to pay upwards of $1000. The chair I ordered arrived in less time than was originally communicated to me, was in excellent condition and was very easy to assemble. Order was promptly and accurately fulfilled, and staff were very helpful. Great shopping experience and really like the chair. Have purchased both a chair and desk from Crandall's. Aside from some minor scuffs at the base the chair is practically new. Easy enough to put together, no tools required. I had been looking at Steelcase chairs, but couldn't justify the price. Great company and price, I couldn't tell my Steelcase leap v2 chair was refurbished. When I had a question, they got back to me within the same day. There were some minor marks, scuffs, etc. However, I would have preferred leather as an option. It is so rare to have a customer experience like this. Highly recommend! Highly recommended! My V2 Leap Steelcase chair is outstanding. Excellent live chat support figuring out the kind of chair I have and what part to order. Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. Shipping was prompt, the chair was packed well, and I loved that almost no plastic was used to pack it. Theirs no funny business here. Your sinking office chair will now stop sinking. They definitely will be getting our business again. I can see this chair lasting a few decades with normal use and occasional re-upholstering.Highly recommended. Purchased a steelcase leap v2 from them online. I figured that i can purchase a quality chair (I have a desk job that I sit about 8 - 9 hrs a day) at a reduced price and get a full warranty, so I decided to make the purchase.The chair arrived on time, and looked brand new. You can barely tell it's refurbished, besides the fact that it's half the cost. I ordered a Leap V2 chair from them and the first one came in very broken. The owner, David, answered my questions quickly online and the chair shipped out within a couple days. Needed help and spoke directly to David, David provided help and directed me to the correct videos online to resolve my issue. I've told a half a dozen friends already about my experience and I expect that they will be as pleased as I have been! The set screw is slightly too tight – the cylinder is always partially activated. It arrived quickly (two days I believe) and was in excellent shape for a refurbished chair. Ordering and installation experience went great (watch the YouTube video). Thank you! Due to COVID-19, I found myself working from home every day and my $150 big box chair was not providing the support I needed. I ordered an Aeron from them on Black Friday, and was initially very nervous. I talked back and forth with Crandall about fixes but he offered to replace the chair entirely. Crandall office has been professional and responsive throughout, and I highly recommend purchasing a remanufactured chair through them. I ordered a remanufactured Steelcase Leap V1 Highback chair from them and it arrived quickly and was in outstanding condition. Kim and David were very forthcoming in answering all of my questions sent off and on over about 10 days. It came in brand new condition. After ordering the chair, it arrived promptly, and when we unpacked it, it was very easy to assemble. The height adjustment range on the bariatric chair is 3”. Replacement parts are not available from Steelcase and overall difficult to find. You cannot beat the comfort and adjustability of a Steel Case Leap V2. Have purchased several items from Crandall Office Furniture for our business. It arrived quickly and was easy to assemble. And customer service is excellent. All in all I am happy with my purchase.Crandall is not the only seller of remanufactured chairs. Definitely a 5 outta 5 stars. And the comfort, too! I was not sure about the extra padding but I am fine with it. It sits well. I had the opportunity to work with Crandall to outfit a refurbished Leap chair. Each spin raises the chair approximately 1/4th of an inch. After the easy to follow setup, I'm loving my new chair. They shipped fast, installed easily, and are actually more comfortable than my original pads. Also this company is hands down much better than the previous company from which I tried to order a chair. They also seem like good people as they had dedicated some of their business to making masks for the community when I placed my order. Thank you Crandall Office Furniture, Inc. Exceptionally great service, awesome prices, and quick shipping. My wife and I have started eworkering full time and wanted a quality chair like we had in the office but those are quite expensive. I ordered a refurbished Steelcase Leap v2 through the Crandall website (sign up for the newletter to get a 5% off coupon code), and the chair arrived two and a half weeks later.My wife dug into the box before I got a chance, and she was very impressed with the quality of the packaging. The instructions were relatively simple, although the part about aligning the lever-activated cylinder gave me some pause because the picture didn't look much like my part. The chair arrived and I wished I bought this chair 6 months ago. Shipping was a little slow because of COVID-19, so a little over a week after ordering I received a pretty gross (dust, oxidation, human hair) and badly scratched chair, so I contacted them to let them know. The support I received for a couple questions could not have been better. I would definitely recommend Crandall as well as order from them again. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. Easy to find and order what I wanted, good communication -- item was as described with good assembly instructions. Completely indistinguishable from a new chair! It will prevent the chair from moving right or left. Our fully adjustable electric sit-to-stand desk with 250lb weight capacity. It looks and feels like a brand new Leap, but I only paid half the price!My only complaint would be that the fabric is not very comfortable against bare skin, like when I'm wearing shorts. It arrived in 2 weeks and setup took a mere 10 min. I was willing to upgrade as I got a great price (open box item) on the chair anyway. Will be definitely returning for another one. I purchased a replacement gas cylinder for my Steelcase Leap V2 chair. So far, about 7 days, my Leap V2 chair, seems more and more comfortable @ day. I tried several times but the slides kept coming off. I talked with the owner before buying a rebuilt steelcase leap v2. Great customer service! After I had enough of the pain I realized it was time to make an investment on a nice chair, that is when I discovered Crandall Office. Parts shipped in a timely manner, arrived in good order. I now have to arrange to have it picked up by UPS--also something that I had to email Crandall to find out. Overall, for a purchase I was kind of nervous about making (yes, the refurbished chair is several hundred dollars less than retail new, but it is still a good chunk of change), this was an excellent experience. They made the return process completely painful. So for less than the price of a brand new chair with the same features, we have 2. It shipped to me quickly, arrived nicely packaged and was in a like-new condition. Anyway, they do have great customer service and if I had the patience I could have just kept on sending chairs back until I received one that was in good condition (I never expected these chairs to be in pristine condition). Refurbished office chair appears new and very professional packing. I experimented with the adjustments to fit my body and finally got the adjustments I like, but a problem arose. I love the adjustability. I got to customize it (apple green fabric, extra cushioned seat and a new gas cylinder) for very little money over the published book price and still walked away with an incredible deal. They even helped with the change in the cushion for my seat as I have a back issue. Kim was also a great person to work with. Also used crazy glue for the tension knob. STEP 3 : ARMRESTS HEIGHT ADJUSTMENT (G) Armrest Height Adjustment – ERGOHUMAN CHAIR ADJUSTMENTS. Excellent service. ), and they’re super comfortable! Was recommended by a family member when I started looking at Herman Miller and Steelcase chairs to purchase for my home office. David answered all my question prior to me purchasing the chair, serious customer service. Likewise, the youtube video showing how to replace the cylinder was exceptional. Crandall Office has excellent customer service. Great experience, would recommend.Ordered a remanufactured steelcase leap v2 chair for $500, which is half off retail price. I had a question for customer service, and they got back super fast and were very friendly. Haven't had any problems. Delivery was prompt, assembly was reasonably easy with the included instructions and online instructional video when I got stuck at parts, and quality is top-notch. The chair arrived within a week or so via UPS. I've always been a fan of the Steelcase Leap, but couldn't afford a new one, and couldn't get it delivered to me in Hawaii even if I could afford it. Worth pointing out you really don't have to hit the driver very hard to seat the retainers. Crandall is the only company I have seen do this finally.Honestly I wish every company could be more like Crandall. The instructions referenced turning the “set screw” but the cylinder that was provided with my chair didn’t have a set screw. It has been a great addition to my home office. They tell you your chair is used and these are the processes we employ to make it like new again.You can feel confident when placing your purchase with Crandall and if you have any questions you can jump on their website and chat with the owner directly. Great experience all around.Great company providing a wonderful solution.I spoke to the owners of the company regarding the purchase. They had a video outlining how to adjust the chair. We offer replacement gas cylinders for a majority of the major brand name chairs in production. I Called to get a pneumatic part for my steel case chair I bought from someone else. There was one tricky part during assembly, but a little bit of YouTube solved it. Very helpful and great costumer service!! Great product. Great service and great prices! The chair was easy to put together following the included instructions and looks great. I was about to order a brand new Steelcase chair from the company when I stumbled across Crandall Office Furniture. Order processed quickly and shipped quickly, which is especially impressive given the quarantine and shutdown. Whether you need an office chair base replacement or an office chair arm pad replacement, we have everything you need and more. The refurbished covers and components were top notch. The ordering process was really pleasant and it took 1 week to receive my chair. Best Office Chairs Under $200 3. When assembling it I noticed that it made a creaking noise when reclining and reached out to Crandall, who promptly sent me a video showing where I could lubricate the seat base to resolve the noise and this worked well. Despite the clear instructions, and knowing that I am terrible putting things together, it took me quite a bit of time to put things together. Ordered a remanufactured Leap V2 a week ago, and it arrived today. 10/10 customer service from the very Dave Crandall. Arm Height Adjustment: Raise or lower your chair arms so your forearms rest comfortably while typing at a computer and working at your desk. This post contains affiliate links, we may earn a commission at no additional costs to you. Their support is great, too. Ordered a Steelcase V2 in dark grey seat and blue 3d mesh back. Purchased a Steelcase Leap V2, black 3D mesh fabric. This allows me to sit all day comfortably and not dent up my floor. [update]We are so pleased, that we bought a second one for my wife (because she started to hog my chair...)[original]There were a couple of online sites to buy refurbished chairs with similar pricing, and Crandall had the most customization options.Custom product shipped about a week after ordering, and arrived in just a few days. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to. I am so happy with Crandall! I sent pictures and David apologized and sent me a replacement chair and return shipping label the next day and told me I could use the old chair while the other one arrived. Chair arrived in 3 days. Fortunately, Crandall sent me out a new chair which seems to be better. Definitely the place to go! I had a great experience with my order from Crandall. Crandall has some of the greatest customer support I've ever experienced. I would absolutely purchase from Crandall again. The delivery time was relatively quick. I would happily do business with Crandall again. I know the frame is used, but it looks new, just like all the new parts. Just a quick note regarding my order. Continue to raise the height of the chair by spinning it. Much quieter on a hard surface. I'm very satisfied with my purchase and the customer service. Thank you so much!! David and the staff go that extra mile for any customer; big or small. They shipped out on the estimated date and arrived quickly. I’ve been researching used Herman Miller Aeron Chairs for quite a while for my home office. To add to that, I live very close to High Point, NC (Furniture capital of the world) and have access to numerous wholesale market showrooms and manufacturers, including Steelcase but your prices, fast turn around along with free shipping made the decision to purchase from you an easy one.Today in one of our weekly meetings, I shared your website and my excellent customer service experience with our IT staff (get ready for a number of additional orders for your remanufactured chairs). Chair came timely, the product was easy to put together and the adjustments are great. Highly recommend. They do look stylish though. I found Crandall Office Furniture on the internet and decided, after viewing their 11-point reconditioning video, to take a chance on a sight unseen chair. nuts. Great experience. I did plenty of research on where to get my new office chair and settled on Crandall. My only complaint, the chair was a Christmas gift for my wife. The semi-custom fabric was great, very much like the original in terms of fit and feel. Needless to say they went above and beyond on customer service - I cannot recommend them enough! I realize most people wouldn’t care or notice, but dust is one of the things I’m allergic to so it was a big deal for me. Spoke with Dave as I had a question about the status of the order but the turnaround time is absolutely insane -- purchased on a Saturday, shipped that following Wednesday and received on the East Coast that Friday morning. There is a lot of craftsmanship in the reupholstered chair I purchased and I expect it to last. But David helped me get the chair (Leap v2) quicker than I was expecting it. did some research and was wary about buying a chair from anyone other than original manufacturer, but the return policy with Crandall gave me assurance. Very happy with my purchase and their customer service team were excellent as well. Just honest workmanship and great customer service. Customer service is superb. I worked with David both times and he is friendly and very customer oriented. I feel like I got lucky when I found Crandall. The seating looks great and David was a pleasure to work with. I also got it weeks earlier than I thought I would. Minor assembly had great instructions. Thank you! Thanks!! The chair is in great condition, I would not have known it wasn't brand new. They even had a heavier duty gas pneumatic shock which will work a lot better on my steel case leap to chair. I used to work with a Steelcase dealer so knew what I wanted. Have not had a chair this comfortable since. Easy to put together. My wife is very happy with it. callback: cb I don't regret my decision! I was curious about chairs and recommendations and decided to chat on the website, figuring I would talk to someone that would eventually tell me I needed to speak to someone else. Couldn't be happier with the service and with the chair. The chair works perfectly, no squeaks, and the upholstery is nice and fresh. When I got it, I couldn't believe that it was a remanufactured chair, it's practically brand new. The unit was in great condition. Great chair! My chair has been great. Very happy with my remanufactured SteelCase Leap chair. Why do companies never include QR codes and videos now days? I ordered a refurbished Steelcase 462 Leap Chair from here, and I'm very happy with my purchase. I purchased a Steelseries Leap V2 from Crandall Office Furniture during the COVID19 lockdown. Incredibly affordable, great quality, AMAZING warranty, top notch customer service and fast shipping. Really glad I found these guys when I was looking at new chairs for my home office. Then I came across Crandall Office Furniture. Every time you sit in an office chair, you will need to adjust its height to be correct for your body. I had a great experience purchasing a Steelcase Leap V2 from Crandall Office. I special requested to stagger the making of chairs and they totally did. Forget about Craigslist junk, go straight to them. Shipping and tracking info was detailed and accurate. But it was expected since it is remanufactured. I did not purchase any upgrades. Turn the chair clockwise to lower or counterclockwise to raise the height. Highly recommend Crandall Office Furniture and look forward to working with them again! Love Love Love my Leap V1 chair. As the chair is only about 15 years old it is most likely that it is fitted with a pneumatic gas lift. It was very well-packed and had great directions for easy assembly. Ordered a remanufactured chair, and it came with a leaky cylinder. I was impressed by their reviews. The chair is well made and looks great. Refurbished Steelcase V2 chair arrived as ordered and in perfect condition. Recommended! The order arrived quickly, was well package, and had a clear instructions. Great people, fast and friendly service, fast shipping! My chair arrived on time and in great condition. They did a great job with the re-manufacturing process and I will definitely be buying from them again if offered by Crandall. Overall, I recommend making a purchase at this site if you're in the market for a chair.There are some other sketchy sites out there so beware. They did an excellent job on the remanufacturing and the chair looks, feels and functions like new. They've been super easy to deal with as well! Anytime I am in need of assistance with office task chairs they haven't let me down. To take the seat on correctly, or so via UPS where they reassembled the chair arrived perfectly clean well-packaged., pop open the mounting screws that hold the seat is too low, it arrived time. During Covid I was super helpful, helping me find the parts were replaced say they were worn. Well socket and a couple days ( 4 business days of ordering and installation experience went (! 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